SALES CONDITIONS

The following terms and conditions of sale are applicable to all the purchasing “www.eleonorafirenze.com”.
The offer and sale of products on “www.eleonorafirenze.com” are regulated by the following General Conditions of sale.
The products purchased on “www.eleonorafirenze.com” are sold directly from ELEONORA FIRENZE SHEFA Di Tempestini Samuele, Via Porta Rossa 7/R 50123 Firenze, P.IVA 05885240480 – CF TMPSML69L30D612C

1. ENFORCEABILITY OF THESE CONDITIONS OF SALE

1.1) These General Conditions of Sale exclusively control the offer, dispatch and acceptance of purchase orders of products on “www.eleonorafirenze.com” between users of the above-mentioned sites and the Vendor.
The General Conditions of Sale do not control the supply of services or the sale of products by parties other than the Vendor present on “www.eleonorafirenze.com” via links, banners or other hypertext connection. It is the user’s responsibility to check the sales conditions before making orders and purchasing products and services from parties other than the Vendor ELEONORA FIRENZE SHEFA Di Tempestini Samuele is not responsible for the supply of services from third parties other than the Vendor or for the conclusion of electronic commerce operations between the users of “www.eleonorafirenze.com” and third parties.

2. CONCLUSION OF THE CONTRACT BETWEEN CONSUMER AND VENDOR
2.1) The available language for concluding the contract with the Vendor Is Italian and English
2.2) No purchase requests from countries other than those indicated can be accepted
2.3) The consumers who intend to place a purchase order of one or more products on “www.eleonorafirenze.com” must fill in the electronic order form and send it telematically to the Vendor following the relative instructions, in order to complete the purchase contract.
2.4) The order form include a cross-reference to these General Terms Of Sales Conditions and the Right to Return Information Report, as well as a summary of the basic characteristics of each product ordered and the relative price (including all enforceable taxes and duties) of the accepted methods of payment and the delivery methods of the purchased products, of dispatch and delivery costs, of the conditions for the right to return and the terms for return of the purchased products.
2.5 ) Before proceeding with product purchase by transmitting the order form, the consumer is required to read the General Conditions of Sale and Right to Return Information Report carefully; the user can also print, save or reproduce a copy for personal use.Before transmitting the order form, the consumer can identify and correct any errors in the data entered. By sending the order form the consumer declares to have understood and accepted the contents of the same, as well as the General Conditions of Sale and Use, the Privacy Policy and the Right to Return regulations. Any failure to fully accept said contents will result in the order being annulled.
2.6) The prices products may be subject to revision. The customer has to verify the final displayed price of each product before sending the relative order form.
2.7) The contract is deemed to be concluded when the Vendor receives, telematically, the order form and checked that the data relating to the order is correct.
2.8) Once the contract has been concluded, the Vendor will process the purchase order.
2.9) The order form will be filed at the Vendor’s database for the period of time necessary for carrying out the orders and in any case within the terms provided for by law. The consumer may view the orders carried out by accessing his profile and consulting the appropriate section.
2.10) The Vendor reserves the right to ignore any purchase orders that are incomplete or incorrect, whose solvability is not sufficiently guaranteed or if the products are not available. In these cases, the Vendor will send the consumer an email informing him that the contract is not concluded and that the Vendor has not carried out the purchase order, explaining the reasons.
Should the products presented on “www.eleonorafirenze.com” no longer be available or on sale at the moment of the most recent access to the site or when the order form is sent, it is down to the Vendor to communicate said unavailability of the products ordered to the consumer, in a timely fashion and in any case within fourteen (14) days from the day after the order was sent to the Vendor. Should the order have been sent and payment made, the Vendor will undertake to refund the relative amount, without obligation for any kind of compensation.
2.11) Once the contract is concluded, the Vendor will send the consumer a receipt for the purchase order via email, including the information already contained in the order form (cross-reference to the General Conditions of Sale and Right to Return Information Report, the information relating to the product’s basic characteristics and the detailed price, payment methods, right to return and delivery costs).

3. CHARACTERISTICS OF THE GOODS ON SALE
3.1) The sites “www.eleonorafirenze.com” offer only original products
3.2) The basic characteristics of the products presented on “www.eleonorafirenze.com” are available in the detailed summary of each product. However, the images and colors of the products on sale may vary to the real ones due to the Internet browser and monitor used

4. PAYMENTS
4.1) Payment methods for the products purchased and the relative dispatch and delivery fees are indicated in the order form and make up an integral part of these Conditions of Sale

5. DISPATCH AND DELIVERY OF THE PRODUCTS
Products ordered on “www.eleonorafirenze.com” will be dispatched with Express Courier.
Delivery times are calculated based on working days and do not include Bank holidays. The site should automatically recognize the country from which you are accessing. You can change the country of delivery by clicking Delivery Country. The order must be made directly from the site of the country in which it is to be delivered. Any orders made from the site of a different country to that of destination, or to an address not accepted by our courier (P.O. Boxes or Poste Restante), will be automatically cancelled.

6) RIGHT OF WITHDRAWAL.
6.1) According to the D. Lgs. 185/99 (Consumer Protection in Distance Contracts), Customers may exert the right of withdrawal within, and not beyond, 7 working days from receipt of the products; the Customer-final consumer, who purchases for no economical or working reasons, and who, at the time of purchase, communicates, together with his/her own personal data, his/her own Tax Code to the Provider, is the exclusive holder of the right of withdrawal.

6.2) Purchased products can be returned with full refund of the amount paid.

6.3) Shipping charges for returns on Italian territory.
Shipping costs for returning the products are borne by ELEONORA FIRENZE SHEFA Di Tempestini Samuele only if the Buyer is located within the Italian territory and exclusively for the first change (size / color, and for defective items) or for first refund. In order for the Buyer to take advantage of the free return right, the return shipment must be made by the courier indicated by ELEONORA FIRENZE SHEFA Di Tempestini Samuele.

6.4) Shipping costs for returns outside the Italian territory.
The shipping costs for returning the product outside the Italian territory are charged to the customer; In addition, any other incidental expenses and / or taxes highlighted at the time of order placement will not be refunded to the customer.

6.5)Before returning any item, the Customer shall send an email to: info@eleonorafirenze.com, asking for the authorization to return the product. The aforementioned items shall be returned undamaged in all of their parts, packagings included. The return of materials shall be made exclusively through the express courier specifically mentioned at the authorization request.

8. PRIVACY POLICY
8.1) The consumer may obtain information regarding the processing of personal data by accessing the Privacy Policy
8.2) The General conditions of Use, furthermore, contain important information on the processing of personal of the users and on the security measures adopted.
8.3) For all other information on the Privacy Policy you can contact us directly at the following email address: info@eleonorafirenze.com

9. APPLICABLE LAW AND SETTLING DISPUTES
9.1) The following General Terms of Sale are regulated by the Italian Law of Legislative Decree no.206 of 6 September 2005, about consumer code, in particular Legislative Decree No. 70 of April 9, 2003, implementing Directive 2000/31/Ec on Certain Legal Aspects of Information Society Services in the Internal Market, with particular reference to E-commerce.
The jurisdiction regarding any controversy about their validity, interpretation or execution is committed to the Judge of the consumer place of residence or domicile, Florence – Italy is the competent court.

10. MODIFICATION AND UPDATING
The General Conditions of Sale may be modified, also in consideration of any changes in the law. The new General Conditions of Sale will have effect from the date of publication on the site.

11. CUSTOMER CARE
The Consumer can request any information from our assistance services: please contact us  >Contact us
You can also contact the Vendor via email at the following email address: info@eleonorafirenze.com